Shipping and Returns

Shipping Policies

OFP Farms accepts orders 24 hours a day, every day of the week. Orders are processed in the order that they are received. All orders are shipped from our location in West Point CA via USPS. OFP Farms ships to all 50 U.S. states and follows the standard methods available by USPS. Standard processing time for orders is 2-3 business days. Transit times will vary depending on location. It is usually within 1-5 days for domestic shipping unless expedited shipping requested. Hawaii and Alaska does take a few days longer

Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time.

Lost or Stolen Packages 
If the package shows delivered to your address but is missing you must report the lost package to USPS. If the package is declared as stolen, you must report the package as stolen to your local police department. We are not responsible for stolen packages. If your package is lost via the US Postal Service, please let us know and we can launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available. 

We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer. We do not take responsibility for lost or stolen packages if the customer chooses to have their package shipped to a third-party carrier - transport or courier company.

We are not responsible for lost or stolen packages if shipping outside of the US. Once the package leaves the US customs, it is out of their and our hands. Any inquires will need to be made to your local postal carrier and/or customs location.

Damaged Packages 
Damaged packages are rare but, in the case, you may receive one, we ask that you contact us within 48 hours of delivery confirmation to report any damages to your product. We handle damage claims on a case-by-case basis. We are not responsible for damaged packages. We pack and ship our products neatly and securely. We will handle filing a claim on your behalf and if we feel this was a packaging mistake on our end, we will gladly reship the damaged products free of charge.  Please contact us if you have any issues!

Please keep in mind we are a small shop/team and create all of our products in small batches and we are continuously striving to fulfill all orders in a timely manner.

Returns & Exchanges

We are happy to exchange for another size, or scent or provide you a full refund, minus shipping within 15 days of purchase. Please inspect your items upon arrival. We CANNOT accept any used product back into our inventory

Just send us your item(s) back with the original tag and/or packaging and in un-used condition and we will make it right.

OFP Farms
PO Box 455
West Point, CA 95255

Shoot us an email for more information on our shipping and return policy at: ofpfarms@gmail.com and we will get back to you ASAP.

Thank you for your understanding!